Software Alternatives, Accelerators & Startups

Pointel DCCM VS BigPicture.io

Compare Pointel DCCM VS BigPicture.io and see what are their differences

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

BigPicture.io logo BigPicture.io

BigPicture provides company APIs for data-driven B2B teams.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • BigPicture.io Landing page
    Landing page //
    2022-12-24

Convert domains and IP addresses into full company profiles for marketing, sales, or whatever else you dream up.

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

BigPicture.io videos

No BigPicture.io videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and BigPicture.io)
Call Center Software
100 100%
0% 0
APIs
0 0%
100% 100
Communication
100 100%
0% 0
Marketing Platform
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, BigPicture.io seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

BigPicture.io mentions (2)

  • Ask HN: What is the best income stream you have created till date?
    Https://bigpicture.io/ I was trying to build a B2B sales/marketing app and all the ML stuff we wanted to do required business data, which was too expensive for us. Long story, but after a cofounder blow up, a failed acquisition, then covid being the final straw, I started poking around during lockdown on how to get business data at scale. I ended up building an API to look up any business by domain/name, which has... - Source: Hacker News / over 1 year ago
  • Ask HN: Who Wants to Collaborate?
    I'm not sure if this is the best thread, but I'm potentially looking for a partner. I'm the founder of https://bigpicture.io/. The primary product is company data and IP data as a service via API. I'm debating what to do with the company. I've only raised a small angel round, and the company is profitable. A competitor reached out to me about an acquisition a couple weeks ago, so I'm debating that vs raising money... - Source: Hacker News / over 2 years ago

What are some alternatives?

When comparing Pointel DCCM and BigPicture.io, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Branch Metrics - Build high quality user experiences with best-in-class deep linking, all while measuring the complete journey of your users.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Adobe Marketing Cloud - End-to-end digital marketing

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Oribi - Analytics for marketing & product teams