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Pointel DCCM VS Adobe Marketing Cloud

Compare Pointel DCCM VS Adobe Marketing Cloud and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Adobe Marketing Cloud logo Adobe Marketing Cloud

End-to-end digital marketing
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Adobe Marketing Cloud Landing page
    Landing page //
    2021-09-13

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Adobe Marketing Cloud videos

+ Add

Adobe Marketing Cloud Explained

More videos:

  • Review - What is ADOBE MARKETING CLOUD? What does ADOBE MARKETING CLOUD mean? ADOBE MARKETING CLOUD meaning
  • Review - Hub Review | Adobe Marketing Cloud, Suresh Vittal

Category Popularity

0-100% (relative to Pointel DCCM and Adobe Marketing Cloud)

Pointel DCCM

Adobe Marketing Cloud

Call Center Software
100 100%
Call Center Software
0% 0
Social Media Marketing
0 0%
Social Media Marketing
100% 100
Communication
100 100%
Communication
0% 0
Reputation Management
0 0%
Reputation Management
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Adobe Marketing Cloud, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Loomly - Loomly is a social media calendar tool optimized to assist teams and individuals in creating better content for a variety of social media platforms.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

emfluence Marketing Platform - emfluence Marketing Platform is a powerful email marketing, marketing automation, and website tracking solution created for professional digital marketers.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Sam - Sam is a travel companion in your pocket.

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