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Pointel DCCM VS Oribi

Compare Pointel DCCM VS Oribi and see what are their differences

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Intelligent Contract Automation featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Oribi logo Oribi

Analytics for marketing & product teams
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Oribi Landing page
    Landing page //
    2023-03-23

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Oribi videos

+ Add

Use ORIBI for your analytics - stop using Google Analytics

More videos:

  • Review - Oribi - A Guided Product Tour
  • Review - Meet Oribi

Category Popularity

0-100% (relative to Pointel DCCM and Oribi)

Pointel DCCM

Oribi

Call Center Software
100 100%
Call Center Software
0% 0
Analytics
0 0%
Analytics
100% 100
Communication
100 100%
Communication
0% 0
Web Analytics
0 0%
Web Analytics
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Oribi

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Oribi Reviews

Oribi Alternatives. If you’re looking for a tool like… | by Trapica Content Team | Trapica | Medium
If you’re looking for a tool like Oribi, you’re in the right place. For example, this guide suits people who like the look of Oribi but need something slightly different. Alternatively, it could be that you’ve been using Oribi for many years and it no longer meets your needs. Either way, we’ve listed the best alternatives around!
Source: medium.com

What are some alternatives?

When comparing Pointel DCCM and Oribi, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

BigPicture.io - BigPicture provides company APIs for data-driven B2B teams.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Branch Metrics - Build high quality user experiences with best-in-class deep linking, all while measuring the complete journey of your users.

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