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PlayVox VS Assembled.com

Compare PlayVox VS Assembled.com and see what are their differences

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PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Assembled.com logo Assembled.com

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Not present

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Assembled.com videos

+ Add

Announcing new features: Team Performance

Category Popularity

0-100% (relative to PlayVox and Assembled.com)

PlayVox

Assembled.com

Communication
100 100%
Communication
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Work Management
100 100%
Work Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using PlayVox and Assembled.com. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Assembled.com seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PlayVox mentions (0)

We have not tracked any mentions of PlayVox yet. Tracking of PlayVox recommendations started around Mar 2021.

Assembled.com mentions (1)

  • Ask HN: Who is hiring? (April 2024)
    Assembled (https://assembled.com/) | San Francisco, CA | Software engineer -- AI & New Products We're hiring a frontend focused engineer to join our New Products Team. You'd be one of the first engineers working on our AI product that assists customer support agents and automates common workflows. You'd report into me (CTO & Co-founder) and would get to shape the early stages of development on the product. Read... - Source: Hacker News / about 1 month ago

What are some alternatives?

When comparing PlayVox and Assembled.com, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

injixo - injixo is a cloud-based workforce management software for call centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

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