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Pipefy VS JitBit Helpdesk

Compare Pipefy VS JitBit Helpdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Pipefy logo Pipefy

Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution
  • Pipefy Landing page
    Landing page //
    2023-05-09

Pipefy is a workflow management software that makes business processes such as purchasing, onboarding, and recruiting hassle-free. By empowering non-technical workers to create and automate workflows without IT support, Pipefy enhances speed and delivers higher quality outcomes

  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

Pipefy

Website
pipefy.com
Pricing URL
Official Pipefy Pricing
$ Details
freemium $22.0 / Monthly (user/month)
Platforms
Google Chrome Internet Explorer Windows Browser Web Android iOS Linux Mac OSX Chrome OS
Release Date
2016 March
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Alessio Alionco
Employees
250 - 499
Edit details

JitBit Helpdesk

Website
jitbit.com
Pricing URL
Official JitBit Helpdesk Pricing
$ Details
freemium $29.0 / Monthly (Basic plan)
Platforms
-
Release Date
2006 May
Edit details

Pipefy videos

+ Add

How to Optimize Company Processes with Pipefy (you might not need a CRM)

More videos:

JitBit Helpdesk videos

+ Add

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Category Popularity

0-100% (relative to Pipefy and JitBit Helpdesk)

Pipefy

JitBit Helpdesk

Workflow Automation
100 100%
Workflow Automation
0% 0
Customer Support
0 0%
Customer Support
100% 100
Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Pipefy and JitBit Helpdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pipefy and JitBit Helpdesk

Pipefy Reviews

Top Workflow Management Systems on the Market
Your team members see their work in the My Work section, where they find all the cards currently assigned to them. They also see some extra information there, like the pipe and phase of each card. Some of this information may not always be relevant, but Pipefy follows the philosophy that it’s better to have something and not need it than to need it.
Source: www.pneumatic.app
11 Business Process Management (BPM) Software for SMBs
Pipefy produces automatic reports based on active work. Since your operations change daily, It helps you adjust your processes according to the changes. Forget about loading the output manually to the back-office system; just describe the whole process from beginning to the end, and Pipefy will do the rest and transform the way you work.
Source: geekflare.com
Pipefy Review — How Good Is It In 2023?
Pipefy’s unique feature is databases — it lets you store information relevant to your processes inside Pipefy without having to rely on any external storage solutions. You can then reuse this information in other pipes. This can be very convenient.
Source: www.pneumatic.app

JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout
The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

What are some alternatives?

When comparing Pipefy and JitBit Helpdesk, you can also consider the following products

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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