PhishGrid
Knowbe4
PhishingBox
LUCY Security
MyCompliance Cloud
Sans Institute Security Awareness Training
Proofpoint Security Awareness Training Product
SafeUTM by SafeDNS
Request Tracker
osTicket
Zammad
Redmine
Freshdesk
Jira
JitBit Helpdesk
Zendesk
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Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 18 days ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago
Knowbe4 - KnowBe4 provides Security Awareness Training to help you manage the IT security problems of social engineering, spear-phishing & ransomware.
osTicket - osTicket is a widely-used open source support ticket system.
PhishingBox - PhishingBox provides an easy-to-use employee phishing awareness training and testing platform to reduce the risk from phishing and other cyber attacks.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
LUCY Security - LUCY Security is a security awareness software developed to increase the user awareness of all company’s employees, prevent data theft, and protect their information.
Redmine - Flexible project management web application