> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 month ago

At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago

Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago

I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: about 1 year ago

We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago

If knowbe4.com is in header. Move to Phishing test folder. Source: over 1 year ago

Our security team uses them. It always strikes me as bad form when we are told "don't open e-mail from people you don't know" and "don't click on links in e-mails" and then we get e-mail from "knowbe4.com" that says "You've been enrolled in security training, click here to take it". And google flags it as spam.... Source: almost 2 years ago

We use KnowBe4 with our clients for phishing and training. Source: almost 3 years ago

I use knowbe4.com and test randomly throughout the year. If a user fails, they have to watch training videos. Everyone pretty much is like "ah you got me" No stress, no fuss. Source: about 3 years ago

You can run a phishing test to all users for free at knowbe4.com thanks to CHO Kevin Mitnick (Chief Hacking Officer). Then you compare your baseline from others that used the same email template. Our company clicked through at 4.5%, the average was 16% for that template. So you can at least get a baseline where you stand. Source: about 3 years ago