Request Tracker
osTicket
Zammad
Freshdesk
Redmine
JitBit Helpdesk
Jira
Zendesk
PhishingBox
Infosec IQ
Knowbe4
Proofpoint Security Awareness Training Product
KnowBe4 Phishing Security Test
Hoxhunt
The SANS Institute
Symantec Phishing Readiness
Request TrackerBased on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 month ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 12 months ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago
osTicket - osTicket is a widely-used open source support ticket system.
Infosec IQ - Infosec IQ combines a phishing simulator and computer-based security awareness training in one easy-to-use cloud-based service.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
Knowbe4 - KnowBe4 provides Security Awareness Training to help you manage the IT security problems of social engineering, spear-phishing & ransomware.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Proofpoint Security Awareness Training Product - Discover why Proofpoint’s cybersecurity awareness training software is trusted worldwide to turn end users into a strong line of defense against cyber attacks.