parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
Perfect Doc Studio is a CCM solution that is built to connect businesses with their customers at a personal level. This studio is comprised of extremely simple to use and easy tools that facilitate composition and delivery of culturally personalized business communications in 73+ languages. Natively integrated to soft wares that streamline your business processes such as BPM and CRM, this one-of-a-kind solution allows you to automate communications to your customers over 6 different channels. Being one of the most cost-effective enterprise CCM solutions on the market, it doesn’t just help you grow your business, but also create a difference in the world.
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