Software Alternatives & Reviews

Papyrs VS KnowledgeBase

Compare Papyrs VS KnowledgeBase and see what are their differences

Papyrs logo Papyrs

The easiest way to create a company intranet/team wiki​

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.
  • Papyrs Landing page
    Landing page //
    2020-08-05

Get more productive with an internal base for all knowledge, notes, news, forms, discussions and docs. Work better together with your teams or clients. Everyone will be on the same page, even when working remotely.

Add whatever you need to work together: notes, files, checklists, videos, forms/databases, calendars, and more. It's all drag&drop (or Markdown if that's your thing!). It's fast to set up (no technical knowledge required!) and we integrate with many tools you might already use.

  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center

Papyrs

Website
papyrs.com
$ Details
freemium $89.0 / Monthly
Platforms
Browser iOS Android Web
Release Date
2011 August

KnowledgeBase

$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September

Papyrs features and specs

  • Markdown: yes
  • Access Control: Yes
  • Page Editing: Yes
  • Drag&drop: Yes
  • Slack integration: Yes
  • SAML: Yes
  • G Suite integration: Yes
  • API: Yes
  • Calendar: Yes
  • Clean UI: Yes
  • Polls: Yes
  • File sharing: Yes
  • Forms: Yes
  • Databases: Yes
  • Checklists: Yes
  • Image galleries: Yes
  • Video Sharing: Yes
  • Code snippets: Yes
  • Notifications: Yes
  • Wiki: Yes

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration: Yes
  • Customizable help center: Yes
  • AI-boosted, rich text editor: Yes
  • External help center: Yes
  • Internal workspace: Yes
  • Article management: Yes
  • Analytics: Yes

Papyrs videos

Papyrs Intranet Review

KnowledgeBase videos

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

Category Popularity

0-100% (relative to Papyrs and KnowledgeBase)
Communication
100 100%
0% 0
Knowledge Base
0 0%
100% 100
Corporate Intranets
100 100%
0% 0
Knowledge Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Papyrs and KnowledgeBase

Papyrs Reviews

We have no reviews of Papyrs yet.
Be the first one to post

KnowledgeBase Reviews

  1. Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

Social recommendations and mentions

Based on our record, Papyrs seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Papyrs mentions (1)

KnowledgeBase mentions (0)

We have not tracked any mentions of KnowledgeBase yet. Tracking of KnowledgeBase recommendations started around Mar 2021.

What are some alternatives?

When comparing Papyrs and KnowledgeBase, you can also consider the following products

LS Intranet - LS Intranet is a corporate intranet that facilitates multiple employees collaborating on projects, and working in synergy.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Powell-365 - Digital workplace solution for businesses of all sizes

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Communifire - Enterprise Social Collaboration Software

Stonly - Create interactive step-by-step guides