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Oxidized VS Vision Helpdesk

Compare Oxidized VS Vision Helpdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Oxidized logo Oxidized

configuration backup software (IOS, JunOS) - silly attempt at rancid

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
  • Oxidized Landing page
    Landing page //
    2023-10-22
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

Oxidized

Website
github.com
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Edit details

Vision Helpdesk

Website
visionhelpdesk.com
Pricing URL
Official Vision Helpdesk Pricing
$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January
Edit details

Oxidized features and specs

No features have been listed yet.

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

Oxidized videos

+ Add

Oxidized jewellery haul 2019/amazon oxidised jewellery review/online silver jewelry

More videos:

  • Review - OG Oxidized 14 Review

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Category Popularity

0-100% (relative to Oxidized and Vision Helpdesk)

Oxidized

Vision Helpdesk

Network Automation
100 100%
Network Automation
0% 0
Help Desk
0 0%
Help Desk
100% 100
Configuration Auditing
100 100%
Configuration Auditing
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Oxidized and Vision Helpdesk

Oxidized Reviews

We have no reviews of Oxidized yet.
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Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

Social recommendations and mentions

Based on our record, Oxidized seems to be a lot more popular than Vision Helpdesk. While we know about 18 links to Oxidized, we've tracked only 1 mention of Vision Helpdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Oxidized mentions (18)

  • Suggestion: Can we have a day where we discuss new technologies we are currently using?
    Or run a decent setup to keep backups, like this one: https://github.com/ytti/oxidized. Source: about 1 year ago
  • Version control for configs yes or no?
    You didn't mention about brand of the switches, but majority of vendors is covered with Oxidized: https://github.com/ytti/oxidized Just configure it with git backend, and you have version control and device backups. Also, if you wish, there are bundled sone extra scripts that could report git changes via email. Source: about 1 year ago
  • Configuration Management + Upgrade Tools
    RANCID was great before Oxidized ;) Https://github.com/ytti/oxidized From description of Oxi: Oxidized is a network device configuration backup tool. It's a RANCID replacement! Source: over 1 year ago
  • Cisco 9000 Series Switches and Kron Job debacle
    If you're just looking to backup/inventory configs, give Oxidized a try https://github.com/ytti/oxidized. Source: over 1 year ago
  • Is there a guide or best practice document for creating config backup schedules and storing them off device?
    What about the tried and trusted oxidized? Source: over 1 year ago
View more

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: over 2 years ago

What are some alternatives?

When comparing Oxidized and Vision Helpdesk, you can also consider the following products

Unimus - Unimus is a Network Automation and Configuration management (NCM) solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

RANCID - RANCID - Really Awesome New Cisco confIg Differ.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GenieACS - A fast and lightweight TR-069 Auto Configuration Server (ACS)

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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