Vision Helpdesk
Zendesk
LiveAgent
Freshdesk
HelpScout
Salesforce Service Cloud
Front
GrooveHQ
Unimus
RANCID
Oxidized
GenieACS
NetDisco
rConfig
Kiwi CatTools
Backbox.co
Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software
Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.
Unimus is a multi-vendor NCM software that covers these four main areas:
Network Automation - Deploy configuration network-wide with just a few clicks with the Mass Config Push / Pull features available in Unimus.
Disaster Recovery - Automatic, continuous configuration backup with notifications on failure. Your network will be prepared for any unforeseen circumstances.
Change Management - Easy change management with graphical diffs in only a few clicks. Unimus makes change-tracking and change-auditing an easy task.
Configuration Auditing - Gain visibility into your network. Search your entire networks configuration in seconds to know what is configured how and where.
Vision Helpdesk UnimusUnimus's answer:
Unimus is an on-premise, multi-tenant, device agnostic NCM software that brings value and saves time. Disaster recovery and Change management together with Configuration auditing and Network Automation features, make Unimus a very robust network configuration management system.
Unimus's answer:
Unimus came to this world in 2016. Our goal was to create a simple, user friendly, but powerful Network Automation and Network Config Management solution. Unimus now manages more than a million network devices across thousands of deployments around the world.
Our mission has since expanded to bring other new tools which are missing in the Networking industry to the market. We want to create software that will make life easier for net-admins around the world.
Based on our record, Unimus seems to be a lot more popular than Vision Helpdesk. While we know about 19 links to Unimus, we've tracked only 1 mention of Vision Helpdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: over 2 years ago
I recently found out about unimus. It really works well to push configs and gather configs - you can see the changes for each config pull even across different devices. It runs as .exe or on a vm Check it out! Not even expensive - 1device 4,5€ a year or 7500€ a year unlimited. Source: about 1 year ago
Unimus would handle this nicely for you. It will build a versioned configuration history for your devices, and you can then see changepoints - when something changed, and what changed (including nice graphical diffs). Source: about 1 year ago
Take a look at Unimus. It will generate a configuration timeline for your devices, you can generate diffs, and it will send config change notifications (including full graphical diffs in the change notification emails / Slack notifications). Also many other useful config management features in there. Source: about 1 year ago
I forgot also Unimus. They are amazing 🤩. https://unimus.net. Source: about 1 year ago
If you have zero netops experience (eg ansible) this will work: https://unimus.net/. Source: over 1 year ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
RANCID - RANCID - Really Awesome New Cisco confIg Differ.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Oxidized - configuration backup software (IOS, JunOS) - silly attempt at rancid
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
GenieACS - A fast and lightweight TR-069 Auto Configuration Server (ACS)
