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Outreach VS Zendesk Support

Compare Outreach VS Zendesk Support and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Outreach logo Outreach

Outreach Is Your Sales Communication Platform

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Outreach Landing page
    Landing page //
    2023-10-11
Not present

Outreach videos

+ Add

Using Outreach.io For Outbound Marketing

More videos:

  • Review - Outreach Review & Play
  • Review - Outreach for Sales Development

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Outreach and Zendesk Support)

Outreach

Zendesk Support

CRM
92 92%
CRM
8% 8
Customer Support
0 0%
Customer Support
100% 100
Email Productivity
100 100%
Email Productivity
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Outreach and Zendesk Support. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Outreach and Zendesk Support

Outreach Reviews

The 6 Best Calendly Alternatives in 2022 (Free & Paid Options)
Note: much the same as with Salesloft, it can be tempting to use Outreach’s calendar functionality if you’re already on the platform, but bear in mind that as a secondary feature built on top of the platform, it lacks the complexity needed for advanced teams.
Source: www.chilipiper.com

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Outreach seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Outreach mentions (13)

  • Solving the argument between Calling vs Email outreach
    Theres tons of tools to make the email personalizing faster. I.e lavender autobound.ai etc. And sequences like outreach.io / salesloft. Source: 11 months ago
  • Advice
    A solid playbook for automating emails is using a sequencing tool like outreach.io and email writer like autobound.ai. Outreach manages the sending/replying/organizing and Autobound manages the actual content of the emails. Theres other products out there for this as well, these are just two that come to mind. Source: 11 months ago
  • I'm an SDR with a very low connection rate on the phones: i'm literally considering getting a part time job at call centre, perhaps crisis intervention
    Using outreach.io? Then free trial https://www.orum.com/ and power dial your way to call heaven. Source: over 1 year ago
  • Outreach.io
    Can you buy your own subscription to outreach.io and then pass the certification on your own? You might not need your employer's help. Source: over 1 year ago
  • AE Does Not Want Me to Prospect
    I do not have it, sorry! A lot of times I am very ADD with my sales self-study, and the video was tied to an outreach.io ad for content. Source: almost 2 years ago
View more

Zendesk Support mentions (0)

We have not tracked any mentions of Zendesk Support yet. Tracking of Zendesk Support recommendations started around Mar 2021.

What are some alternatives?

When comparing Outreach and Zendesk Support, you can also consider the following products

SalesLoft - The simpliest way to build the most accurate and targeted lists of leads on the internet

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Yesware - Sell smarter with email tracking and more

Zoho Desk - Industry's first context-aware Helpdesk Software

Mixmax - At Mixmax, our mission is to change how the world communicates. We’re an email productivity platform that helps sales, customer success, and recruiting teams do their jobs better.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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