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OTRS ITSM VS UseResponse

Compare OTRS ITSM VS UseResponse and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • UseResponse Landing page
    Landing page //
    2023-10-10

OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to OTRS ITSM and UseResponse)

OTRS ITSM

UseResponse

Help Desk
15 15%
Help Desk
85% 85
Customer Feedback
0 0%
Customer Feedback
100% 100
Customer Support
14 14%
Customer Support
86% 86
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OTRS ITSM and UseResponse

OTRS ITSM Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing OTRS ITSM and UseResponse, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

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