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OTRS ITSM VS Richmond ServiceDesk

Compare OTRS ITSM VS Richmond ServiceDesk and see what are their differences

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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

Richmond ServiceDesk logo Richmond ServiceDesk

Web-based help desk and service management solution providing automated email ticketing, Incident...
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • Richmond ServiceDesk Landing page
    Landing page //
    2023-02-06

OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

Richmond ServiceDesk videos

No Richmond ServiceDesk videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to OTRS ITSM and Richmond ServiceDesk)

OTRS ITSM

Richmond ServiceDesk

Help Desk
78 78%
Help Desk
22% 22
Customer Support
74 74%
Customer Support
26% 26
Customer Service
67 67%
Customer Service
33% 33
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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What are some alternatives?

When comparing OTRS ITSM and Richmond ServiceDesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DiamanteDesk - DiamanteDesk is an open-source easy-to-use help-desk solution.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Eyes Of Network - EyesOfNetwork (EON) is an open source supervision solution combining a pragmatic usage of ITIL...

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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