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OTRS ITSM VS DiamanteDesk

Compare OTRS ITSM VS DiamanteDesk and see what are their differences

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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

DiamanteDesk logo DiamanteDesk

DiamanteDesk is an open-source easy-to-use help-desk solution.
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • DiamanteDesk Landing page
    Landing page //
    2019-03-18

OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

DiamanteDesk videos

No DiamanteDesk videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to OTRS ITSM and DiamanteDesk)

OTRS ITSM

DiamanteDesk

Help Desk
39 39%
Help Desk
61% 61
Customer Support
34 34%
Customer Support
66% 66
Customer Service
51 51%
Customer Service
49% 49
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

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What are some alternatives?

When comparing OTRS ITSM and DiamanteDesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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