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OTRS ITSM VS LiveMessage from Salesforce

Compare OTRS ITSM VS LiveMessage from Salesforce and see what are their differences

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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

LiveMessage from Salesforce logo LiveMessage from Salesforce

Make mobile messaging a cornerstone of customer service
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • LiveMessage from Salesforce Landing page
    Landing page //
    2023-06-21

OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

LiveMessage from Salesforce videos

No LiveMessage from Salesforce videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to OTRS ITSM and LiveMessage from Salesforce)

OTRS ITSM

LiveMessage from Salesforce

Help Desk
62 62%
Help Desk
38% 38
CRM
0 0%
CRM
100% 100
Customer Support
58 58%
Customer Support
42% 42
Customer Service
100 100%
Customer Service
0% 0

User comments

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What are some alternatives?

When comparing OTRS ITSM and LiveMessage from Salesforce, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Service - Customer service issues solved for you, on demand, for free.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

LiveAgent Customer Service Directory - Here at LiveAgent, we often get requests for help from customers of other companies.

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