Based on our record, Zammad seems to be a lot more popular than OTRS Business Solution. While we know about 18 links to Zammad, we've tracked only 1 mention of OTRS Business Solution. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://otrs.com/ it works and I like it once you figure out how to properly sort emails and workflows. Source: over 1 year ago
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 11 months ago
Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
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