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osTicket VS SendBoard

Compare osTicket VS SendBoard and see what are their differences

Pipedrive
Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams. featured
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osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

SendBoard logo SendBoard

Send & Receive emails in Trello, where you can collaborate and get more done. For email help desks, CRM, workflow and automation. Add the Power-Up in Trello.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • SendBoard Landing page
    Landing page //
    2023-01-24

Get work out of your inbox and into Trello. With SendBoard you can connect Trello to a shared email address like hello@example.com.

There’s a use case for every team.

  • Email Help Desk - Stay organized, respond faster & keep customers happy.
  • Email CRM - Visualize your customers and deals as cards in Trello.
  • Email Workflow - Improve email processes with structured stages of work.
  • Email Automation - Use Butler to automate tasks and send emails for you.

Get the full power of Trello to help you win at email.

Email in Trello

Use SendBoard to engage with people outside of your Trello team.

  • Support@ - Create an email support desk to manage requests from customers / employees.
  • Accounts@ - Collaborate on finance emails with customers, suppliers and team members.
  • Bugs@ - Use a form to capture bug reports that are sent to Trello via email. Reply to follow up.
  • Careers@ - Organise incoming CVs, discuss candidates, and reply from within Trello.
  • Sales@ - Keep your pipeline organized in Trello. Email your leads directly from a card.
  • Orders@ - Receive new orders via email & track workflows in Trello. Automate with Butler.

Watch a DEMO VIDEO of SendBoard in action.

osTicket

Website
osticket.com
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Edit details

SendBoard

Website
sendboard.com
Pricing URL
Official SendBoard Pricing
$ Details
freemium $7.5 / Monthly (Per user for Essential Plan: Unlimited boards. Up to 5 users.)
Platforms
Web Android iOS Trello
Release Date
2019 September
Edit details

osTicket features and specs

No features have been listed yet.

SendBoard features and specs

  • Email Templates: Yes
  • Email Integration: yes
  • Email Marketing Automation: Yes
  • Email notifications: Yes
  • Attachments: Yes
  • Custom Domains: Yes
  • Various collaboration features: Yes
  • Trello integration: Yes
  • Automated Communications: Yes
  • Automation: Yes
  • Search and Filtering: Yes
  • Comments: Yes
  • Communication history: Yes

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

SendBoard videos

+ Add

SendBoard - Power-Up Your Email in Trello

More videos:

  • Demo - Demo of email in Trello with SendBoard

Category Popularity

0-100% (relative to osTicket and SendBoard)

osTicket

SendBoard

Customer Support
97 97%
Customer Support
3% 3
Help Desk
96 96%
Help Desk
4% 4
Customer Service
100 100%
Customer Service
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using osTicket and SendBoard. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and SendBoard

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

SendBoard Reviews

We have no reviews of SendBoard yet.
Be the first one to post

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

SendBoard mentions (0)

We have not tracked any mentions of SendBoard yet. Tracking of SendBoard recommendations started around Apr 2021.

What are some alternatives?

When comparing osTicket and SendBoard, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Usedesk - Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.

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