Software Alternatives & Reviews
Register | Login
NHD

osTicket VS NetHelpDesk

Compare osTicket VS NetHelpDesk and see what are their differences

Sup! Standup Bot
The complete stand-up and follow-up bot featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

NetHelpDesk logo NetHelpDesk

Leading provider of help desk software and customer support software. Trusted by IT professionals and service desks for over 20 years.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • NetHelpDesk Landing page
    Landing page //
    2022-07-10

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

NetHelpDesk videos

No NetHelpDesk videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to osTicket and NetHelpDesk)

osTicket

NetHelpDesk

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
95 95%
Help Desk
5% 5
Customer Service
100 100%
Customer Service
0% 0

User comments

Share your experience with using osTicket and NetHelpDesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and NetHelpDesk

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

NetHelpDesk Reviews

We have no reviews of NetHelpDesk yet.
Be the first one to post

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

NetHelpDesk mentions (0)

We have not tracked any mentions of NetHelpDesk yet. Tracking of NetHelpDesk recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and NetHelpDesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Juntrax - PSA solution for streamlining operational processes

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Elementool Issue Tracking - Issue Tracking

Loading...