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osTicket VS Nagios XI

Compare osTicket VS Nagios XI and see what are their differences

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osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Nagios XI logo Nagios XI

IT infrastructure monitoring & alerting
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • Nagios XI Landing page
    Landing page //
    2021-07-28

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Nagios XI videos

+ Add

How Nagios XI Works

More videos:

  • Tutorial - How to Monitor Switches & Routers with Nagios XI

Category Popularity

0-100% (relative to osTicket and Nagios XI)

osTicket

Nagios XI

Customer Support
90 90%
Customer Support
10% 10
Help Desk
91 91%
Help Desk
9% 9
Network & Admin
0 0%
Network & Admin
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

Share your experience with using osTicket and Nagios XI. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Nagios XI

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Nagios XI Reviews

Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
Just like Nagios XI, Zabbix is focused more on IT infrastructure monitoring (Windows servers, Linux machines, cloud servers etc), but can also monitor any possible performance metrics and incidents in your network.
Source: www.networkstraining.com
15 Best IT Monitoring Tools and Software
Nagios XI is a centralized monitoring program with lots of features, but it only runs on CentOS or Redhat Enterprise Linux (RHEL), Ubuntu, or Debian.
Source: blog.inedo.com

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

Nagios XI mentions (0)

We have not tracked any mentions of Nagios XI yet. Tracking of Nagios XI recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and Nagios XI, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SolarWinds Orion Platform - SolarWinds Orion Platform is an infrastructure monitoring and management solution that has been designed to streamline and manage the composite and physically dispersed IT infrastructure.

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