osTicket VS Nagios

osTicket

osTicket is a widely-used open source support ticket system.

Nagios

Complete monitoring and alerting for servers, switches, applications, and services

Landing page //
2023-04-21

Pricing page: https://osticket.com/editions/

Landing page //
2023-10-21

What's New in osTicket Version 1.14?

Nagios videos

+ Add

Stop using Nagios - Andy Sykes

Category Popularity

0-100% (relative to osTicket and Nagios)

Nagios

Customer Support

100 100%

Customer Support

0% 0

Monitoring Tools

0 0%

Monitoring Tools

100% 100

Help Desk

100 100%

Help Desk

0% 0

Log Management

0 0%

Log Management

100% 100

User comments

Share your experience with using osTicket and Nagios. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Nagios

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...

Source: zapier.com

Nagios Reviews

The Best Cacti Monitoring Alternatives

Nagios is free for small environments with seven or fewer nodes and hosts. Its paid version starts at $1995 for the license and is priced per user. There is also a variety of free training options for Nagios available online. Both of Nagios’ paid versions include a free trial.

Source: www.webservertalk.com

10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]

Nagios Core is an open-source Linux/Unix systems monitoring and alerting tool that can be extended through custom plugins, providing flexible Linux server monitoring. It remotely executes different plugins (executables or scripts) on your Linux server using the NRPE (Nagios Remote Plugin Executor) add-on, which gives you comprehensive monitoring data, including OS metrics,...

Source: sematext.com

10 Best Zabbix Alternatives

Nagios XI on the other hand is an easy-to-use agentless commercial edition that is targeted at large networks and enterprises. It uses Nagios Core as its back-end alongside other technologies including a built-in web configuration GUI, which makes it much easier to manage than Nagios Core. If flexibility and extensibility are what you’re after in a network monitoring tool,...

Source: www.comparitech.com

10 Best Open Source Monitoring Software for IT Infrastructure

Icinga, which began as Nagios Fork in 2009, got freed from the constraints of a fork and crafted Icinga 2, which is faster, easier to configure, more comfortable to scale significantly better.

Source: geekflare.com

Top 21 Log Management Software Tools

Nagios provides a complete log management and monitoring solution which is based on its Nagios Log Server platform. With Nagios you can increase the security of all your systems, understand your network infrastructure and its events, and gain access to clear data about your network performance and how it can be stabilized. It has a powerful out of the box dashboard that...

Source: apiumacademy.com

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

Ask HN: Helpdesk/ticketing software for small SaaS company
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
Looking for a ticketing system
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
Help tickets
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
I would like to find a free software for tickets in my household
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
MSP opensource ticketing tool -ITSM
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago

Nagios mentions (0)

We have not tracked any mentions of Nagios yet. Tracking of Nagios recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and Nagios, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Prometheus - An open-source systems monitoring and alerting toolkit.

osTicket vs Freshdesk

osTicket vs Prometheus