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osTicket VS Microsoft HTML Help

Compare osTicket VS Microsoft HTML Help and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Microsoft HTML Help logo Microsoft HTML Help

Microsoft HTML Help is the standard help system for the Windows platform.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • Microsoft HTML Help Landing page
    Landing page //
    2023-07-27

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Microsoft HTML Help videos

+ Add

RoboHelp 10: Enhanced Microsoft HTML Help (CHM) output format

Category Popularity

0-100% (relative to osTicket and Microsoft HTML Help)

osTicket

Microsoft HTML Help

Customer Support
100 100%
Customer Support
0% 0
Document Management
0 0%
Document Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Document Management System
0 0%
Document Management System
100% 100

User comments

Share your experience with using osTicket and Microsoft HTML Help. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Microsoft HTML Help

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Microsoft HTML Help Reviews

We have no reviews of Microsoft HTML Help yet.
Be the first one to post

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

Microsoft HTML Help mentions (0)

We have not tracked any mentions of Microsoft HTML Help yet. Tracking of Microsoft HTML Help recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and Microsoft HTML Help, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WinCHM - Creating CHM file, Make CHM file, Web Help. WinCHM Pro - Help authoring software (CHM, WebHelp, DOC, PDF) . With this powerful tool you can not only create chm file from scratch, but also convert a set of existing HTML files to a chm file.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

CHM Editor - Best solution to edit CHM files

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Kchmviewer - Kchmviewer is a free, open-source CHM (MS HTML help) and EPUB viewer for Unix, Mac and Windows...

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