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osTicket VS Facebook Groups

Compare osTicket VS Facebook Groups and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Facebook Groups logo Facebook Groups

This app gives you a dedicated space for you and your groups
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • Facebook Groups Landing page
    Landing page //
    2023-09-30

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Facebook Groups videos

+ Add

Group Leads Review - a Tool for Facebook Groups

Category Popularity

0-100% (relative to osTicket and Facebook Groups)

osTicket

Facebook Groups

Customer Support
100 100%
Customer Support
0% 0
Community Platform
0 0%
Community Platform
100% 100
Help Desk
100 100%
Help Desk
0% 0
Communication
0 0%
Communication
100% 100

User comments

Share your experience with using osTicket and Facebook Groups. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Facebook Groups

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Facebook Groups Reviews

20 Telegram Alternatives to Chat With in 2024
If you're looking for a Telegram alternative that actually does a lot of the same things, Facebook Groups is an option. Like Telegram, Facebook lets you cultivate large groups of people ("members") and curate content for them. And like Telegram, you can broadcast to the group (either via posts or livestreaming). People can react and join the conversation.
Source: www.mightynetworks.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Facebook Groups. While we know about 38 links to osTicket, we've tracked only 1 mention of Facebook Groups. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

Facebook Groups mentions (1)

  • Yahoo jumpers
    There is also https://investorshub.advfn.com/boards/read_msg.aspx?message_id=162839380 This is just a message to start you out near more recent posts. Equally serious mb. And there is https://www.facebook.com/groups/568197043887579?sorting_setting=CHRONOLOGICAL . I mention these three: stocktalkforums, investorshub, and facebook.com/groups... because I feel that these three plus reddit (this mb -- ... Source: about 3 years ago

What are some alternatives?

When comparing osTicket and Facebook Groups, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Crowdstack Pro - Engage, retain, and grow your community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Hawker - Hawker.Social is a community creation platform that lets you create free and paid communities. You can monetize your community by offering paid channels and charging members a one-time, monthly and annual access fee.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sneek - Sneek lets you see your team mates all day and start instant video chats with a single click.

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