Software Alternatives & Reviews

osTicket VS AJ Helpdesk

Compare osTicket VS AJ Helpdesk and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

AJ Helpdesk logo AJ Helpdesk

For Smarter E-Support
  • osTicket Landing page
    Landing page //
    2023-04-21

  • AJ Helpdesk Landing page
    Landing page //
    2019-10-12

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

AJ Helpdesk videos

No AJ Helpdesk videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to osTicket and AJ Helpdesk)
Customer Support
96 96%
4% 4
Help Desk
96 96%
4% 4
Customer Service
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and AJ Helpdesk

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

AJ Helpdesk Reviews

We have no reviews of AJ Helpdesk yet.
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Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than AJ Helpdesk. While we know about 38 links to osTicket, we've tracked only 2 mentions of AJ Helpdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 11 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

AJ Helpdesk mentions (2)

  • Please Help! All Valuable items Missing from Inventory
    It was a while ago, but I think I went on the aj website and got their new email. I also tried messaging them in their old support email and it didnt work so you're not alone lol. But I'm pretty sure the new one is listed around here https://help.animaljam.com/hc/en-us. Source: almost 3 years ago
  • How do I contact animal jam?
    Then go to https://help.animaljam.com/hc/en-us. Source: about 3 years ago

What are some alternatives?

When comparing osTicket and AJ Helpdesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mojo Helpdesk - The No Frilled Help Desk Software to Track Tickets and stay organized.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cayzu - Cayzu is a cloud-based help desk software solution designed to manage customer service for small...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!