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OpenSupports VS InvGate Service Desk

Compare OpenSupports VS InvGate Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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OpenSupports logo OpenSupports

Simple open source ticket system with user system and modern design.

InvGate Service Desk logo InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
  • OpenSupports Landing page
    Landing page //
    2021-10-22
  • InvGate Service Desk Landing page
    Landing page //
    2022-02-10

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real-time. The system can be purchased outright as an on-premise option, or cloud-based, with an annual recurring fee. It is customizable depending on the needs of the company. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests.

OpenSupports

Website
opensupports.com
Pricing URL
Official OpenSupports Pricing
$ Details
Platforms
-
Release Date
-
Edit details

InvGate Service Desk

Website
invgate.com
Pricing URL
Official InvGate Service Desk Pricing
$ Details
paid Free Trial
Platforms
Browser Web Cloud Windows Linux
Release Date
2009 January
Edit details

OpenSupports features and specs

  • Open Source
    OpenSupports is open-source software, allowing organizations to modify and customize the system to fit their specific needs without licensing fees.
  • Cost-Effective
    Since it is free to use and supported by a community, OpenSupports can be a cost-effective solution for businesses with limited budgets.
  • Community Support
    OpenSupports has a community of users and developers who contribute to its development and provide support, offering a range of shared resources and knowledge.
  • Customizability
    Users can customize various aspects of OpenSupports to fit their workflow and integrate it with other systems as needed.
  • Basic Features
    It offers essential help desk features like ticket management and customer support tools without unnecessary complexity.

Possible disadvantages of OpenSupports

  • Limited Advanced Features
    Compared to some commercial help desk solutions, OpenSupports may lack some advanced features such as AI-based analytics or extensive automation.
  • Reliance on Community
    Being open source, the level of support and updates can be inconsistent, relying heavily on community contribution rather than a dedicated support team.
  • Potential for Security Risks
    Running an open-source application requires regular updates and monitoring to protect against potential security vulnerabilities.
  • Technical Skills Required
    Users may need a certain level of technical expertise to set up, configure, and maintain the OpenSupports system effectively.
  • Scalability
    While suitable for small to medium-sized operations, OpenSupports may not be the best choice for very large organizations requiring high scalability.

InvGate Service Desk features and specs

  • Ticket management
  • Gamification
  • Workflow Management
  • Workflow Automation
  • Incident Management
  • Problem Management
  • Change management
  • Knowledge Base
  • Asset Management
    Integrated with InvGate Insight

Analysis of InvGate Service Desk

Overall verdict

  • InvGate Service Desk is generally well-regarded by users and IT professionals, making it a solid option for organizations looking for a reliable ITSM solution. Its ability to streamline IT processes and improve service delivery can make a positive impact on organizational efficiency.

Why this product is good

  • InvGate Service Desk is considered a good choice for IT service management due to its user-friendly interface, robust feature set, and flexibility. It offers comprehensive tools for incident management, problem management, change management, and service request management. Additionally, its customizable dashboards and reporting tools help organizations gain insights into their IT operations and service performance. The platform is also praised for its scalability and excellent customer support.

Recommended for

  • Small to medium-sized enterprises (SMEs) looking for an affordable yet powerful IT service management tool.
  • Organizations seeking to improve their IT service delivery and incident management processes.
  • Companies that value customization options and scalability in their ITSM solutions.
  • IT departments that require a user-friendly platform with strong reporting and analytics capabilities.

OpenSupports videos

+ Add

How To install OpenSupports on CentOS Linux 7.4

InvGate Service Desk videos

+ Add

InvGate Service Desk: Product Overview

More videos:

  • Review - DEMO InvGate Service Desk
  • Review - InvGate Service Desk: Discover a new way of working
  • Review - InvGate Service Desk: Business Analytics

Category Popularity

0-100% (relative to OpenSupports and InvGate Service Desk)

OpenSupports

InvGate Service Desk

Help Desk
27 27%
Help Desk
73% 73
Customer Support
39 39%
Customer Support
61% 61
Customer Service
49 49%
Customer Service
51% 51
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

Share your experience with using OpenSupports and InvGate Service Desk. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, InvGate Service Desk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OpenSupports mentions (0)

We have not tracked any mentions of OpenSupports yet. Tracking of OpenSupports recommendations started around Mar 2021.

InvGate Service Desk mentions (2)

  • Ticketing services for non-IT departments?
    But you probably should take a look at Invgate Service Desk (https://invgate.com/service-desk/) ;) you'll thank me later. Source: over 2 years ago
  • Change management system for tracking etc?
    Hi there! In my company we use InvGate Service Desk. It's very friendly, very flexible and very easy to implement. We use it for change management. Source: almost 3 years ago

What are some alternatives?

When comparing OpenSupports and InvGate Service Desk, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

OTRS ITSM - OTRS ITSM is a fundamental solution for IT Service Management organizations.

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