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OTRS ITSM VS OpenSupports

Compare OTRS ITSM VS OpenSupports and see what are their differences

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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

OpenSupports logo OpenSupports

Simple open source ticket system with user system and modern design.
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • OpenSupports Landing page
    Landing page //
    2021-10-22

OTRS ITSM videos

+ Add

OTRS 3: Installing OTRS ITSM

OpenSupports videos

+ Add

How To install OpenSupports on CentOS Linux 7.4

Category Popularity

0-100% (relative to OTRS ITSM and OpenSupports)

OTRS ITSM

OpenSupports

Help Desk
52 52%
Help Desk
48% 48
Customer Support
49 49%
Customer Support
51% 51
Customer Service
35 35%
Customer Service
65% 65
Service Desk
100 100%
Service Desk
0% 0

User comments

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What are some alternatives?

When comparing OTRS ITSM and OpenSupports, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

osTicket - osTicket is a widely-used open source support ticket system.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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