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Openship VS HelpScout

Compare Openship VS HelpScout and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

Openship logo Openship

E-commerce automation as a service

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Openship Landing page
    Landing page //
    2022-11-23
  • HelpScout Landing page
    Landing page //
    2023-07-14

Category Popularity

0-100% (relative to Openship and HelpScout)

Openship

HelpScout

eCommerce
100 100%
eCommerce
0% 0
Customer Support
0 0%
Customer Support
100% 100
Productivity
100 100%
Productivity
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Openship and HelpScout

Openship Reviews

We have no reviews of Openship yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Openship should be more popular than HelpScout. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Openship mentions (4)

  • I’m building an open-source Amazon
    In 2019, I started building the first piece, Openship, an order management system that lets you source orders and fulfill them from anywhere. Now that that’s in stable release, next up is Openfront (an e-commerce platform for storefronts) and Opensupport (ticketing software for customer support). Together, they provide the staples for any modern business: sales, fulfillment, support. Source: over 1 year ago
  • Ask HN: Successful one-person online businesses?
    Https://openship.org I needed a way to manage multi-channel fulfillment for my e-commerce businesses. We were using Zapier and Google Sheets, but it wouldn’t scale as orders went up. Learned to code, built a system, and turned that into a B2B SaaS. If you’re thinking about starting a one-man business and are nervous, just take the leap. Before starting Openship, I would think multiple steps ahead and that felt... - Source: Hacker News / over 2 years ago
  • Scaling your e-commerce business using hybrid fulfillment
    Be sure to check out the website, documentation, and demo. Let us know if you have any feedback. - Source: dev.to / over 3 years ago
  • Scaling your e-commerce business using hybrid fulfillment
    Be sure to check out the website (https://openship.org), documentation (https://docs.openship.org), and demo (https://www.youtube.com/watch?v=T5zK9-QkFB4&feature=emb_logo). Let us know if you have any feedback. Source: over 3 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Openship and HelpScout, you can also consider the following products

E-commerce Checklist - Increase conversion rate and revenue of your ecommerce store

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Swell.is - Customizable, API-first ecommerce platform for innovative brands, startups, and agencies.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Verishop - A new ecommerce platform driven by tech and rooted in retail

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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