openITCOCKPIT
Zabbix
Checkmk
Icinga
Nagios
Eyes Of Network
Prometheus
Datadog
JitBit Helpdesk
Zendesk
Freshdesk
HelpScout
osTicket
HappyFox
UseResponse
Intercom
openITCOCKPIT creates transparency by providing comprehensive monitoring of your entire IT landscape. Its modular design includes features such as reporting, event correlation and clustering capabilities – all in an intuitive web interface. And by using its supplied host and service templates, experienced administrators can save time and effort better placed in other areas. The supplied REST API makes it easy to connect to external systems.
With openITCOCKPIT, the classical division between monitoring and configuration is removed. After exporting the configuration to Naemon/Nagios, users can immediately see the status of the monitored hosts and services in the front end and then edit them directly.
Visualisation - Intelligent interface An absolutely unique and compelling feature of openITCOCKPIT is its combination of status and performance information from Nagios/Naemon with business functionalities such as reporting and event correlation. This allows openITCOCKPIT to monitor not only individual status activities, it can also monitor, evaluate and graphically represent IT services as well.
Via the graphical management console, users can intuitively access all data and evaluations. Graphs, maps, dashboards, and much more functions help users and admins to detect problems. And through the integration of Check_MK and NMAP, openITCOCKPIT provides an interface for the simple and automated recording of new services.
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
openITCOCKPIT JitBit HelpdeskNo features have been listed yet.
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Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Based on our record, openITCOCKPIT seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The tricky part is to fit all the puzzle pieces together. To good news is, somebody already did this with projects like omdistro or openITCOCKPIT (I'm related to this one) where you get an out of the box experience with all the different open source tools bundle together. Source: 12 months ago
Have a look at openitcockpit.io and check out our brand new 4.6.3 release. Source: about 1 year ago
Maybe you have a look on openitcockpit.io website. Source: about 1 year ago
I was a nagios with nconf (long time not supported) die hard, however, I have recently switched to https://openitcockpit.io/ which has a great configuration web interface, it supports nagios plugins. I use pushover for mobile notifications. Monitoring windows, linux and network kit. Source: about 1 year ago
Maybe you should considering to use a much more modern approach like: https://openitcockpit.io/. Source: over 1 year ago
Zabbix - Track, record, alert and visualize performance and availability of IT resources
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Checkmk - Checkmk - the software for effective IT monitoring
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Icinga - Icinga is a fork of Nagios and is backward compatible.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support