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NICE inContact VS xMatters

Compare NICE inContact VS xMatters and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

xMatters logo xMatters

xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • xMatters Landing page
    Landing page //
    2023-01-19

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

xMatters videos

+ Add

xMatters Overview Video

More videos:

  • Review - xMatters Incident Response and Management Platform
  • Review - 10/4 Ask the Expert: Resolve major incidents faster with xMatters

Category Popularity

0-100% (relative to NICE inContact and xMatters)

NICE inContact

xMatters

Communication
100 100%
Communication
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Incident Management
0 0%
Incident Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and xMatters

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

xMatters Reviews

We have no reviews of xMatters yet.
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What are some alternatives?

When comparing NICE inContact and xMatters, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

PagerDuty - Cloud based monitoring service

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

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