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xMatters VS Genesys Cloud

Compare xMatters VS Genesys Cloud and see what are their differences

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xMatters logo xMatters

xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • xMatters Landing page
    Landing page //
    2023-01-19
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

xMatters videos

+ Add

xMatters Overview Video

More videos:

  • Review - xMatters Incident Response and Management Platform
  • Review - 10/4 Ask the Expert: Resolve major incidents faster with xMatters

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to xMatters and Genesys Cloud)

xMatters

Genesys Cloud

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Communication
0 0%
Communication
100% 100
Incident Management
100 100%
Incident Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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What are some alternatives?

When comparing xMatters and Genesys Cloud, you can also consider the following products

PagerDuty - Cloud based monitoring service

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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