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NICE inContact VS Workplace by Facebook

Compare NICE inContact VS Workplace by Facebook and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Workplace by Facebook logo Workplace by Facebook

Connect everyone in your company and turn ideas into action.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Workplace by Facebook Landing page
    Landing page //
    2023-02-09

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Workplace by Facebook videos

+ Add

Workplace by Facebook - Quick Review (interesting features, pricing)

Category Popularity

0-100% (relative to NICE inContact and Workplace by Facebook)

NICE inContact

Workplace by Facebook

Communication
57 57%
Communication
43% 43
Project Management
0 0%
Project Management
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Workplace by Facebook

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Workplace by Facebook Reviews

Top 11+ Slack Competitors to look out for in 2020
Facebook Workplace is known for its easy accessibility. The similar and straightforward interface makes even the novice user an expert. All the features are streamlined in a way it takes no genius to understand how things work.
Source: www.troopmessenger.com

Social recommendations and mentions

Based on our record, Workplace by Facebook seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Workplace by Facebook mentions (1)

What are some alternatives?

When comparing NICE inContact and Workplace by Facebook, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Slack - A messaging app for teams who see through the Earth!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Communifire - Enterprise Social Collaboration Software

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Microsoft Teams - Microsoft Teams provides the enterprise-level security, compliance and management features you expect from Office 365, including broad support for compliance standards, and eDiscovery and legal hold for channels, chats, and files.

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