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NICE inContact VS Vivox

Compare NICE inContact VS Vivox and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Vivox logo Vivox

Vivox is called to be one of the leading chatting platforms for online gamers.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Vivox Landing page
    Landing page //
    2023-05-06

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Vivox videos

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Using Vivox to connect your players: Text and voice comms - Unite Copenhagen

More videos:

  • Review - Using Vivox's voice and text chat to deliver the best multiplayer experience - Unity at GDC 2019
  • Review - Review : vivox 5 pro ความรู้สึก

Category Popularity

0-100% (relative to NICE inContact and Vivox)

NICE inContact

Vivox

Communication
91 91%
Communication
9% 9
Enterprise Communication
96 96%
Enterprise Communication
4% 4
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Vivox

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Vivox Reviews

We have no reviews of Vivox yet.
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What are some alternatives?

When comparing NICE inContact and Vivox, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Mumble - Mumble is an open source, low-latency, high quality voice chat software primarily intended for use...

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Discord - Step up your game with a modern voice & text chat app. Crystal clear voice, multiple server and channel support, mobile apps, and more.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

GSC - With GSC, you can pick from any of 14 worldwide datacenters to host your own free voice server.

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