Software Alternatives, Accelerators & Startups

NICE inContact VS Discord

Compare NICE inContact VS Discord and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Discord logo Discord

Step up your game with a modern voice & text chat app. Crystal clear voice, multiple server and channel support, mobile apps, and more.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Discord Homepage
    Homepage //
    2024-03-13

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Discord videos

IS DISCORD REALLY THE BEST? - Voice Chat Platform Showdown

More videos:

  • Review - The Discord App Review
  • Tutorial - How to Use Discord App - EASY Discord Tutorial

Category Popularity

0-100% (relative to NICE inContact and Discord)
Communication
35 35%
65% 65
Enterprise Communication
100 100%
0% 0
Group Chat & Notifications
Customer Support
100 100%
0% 0

User comments

Share your experience with using NICE inContact and Discord. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Discord

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Discord Reviews

  1. Great way to gather communities

    Currently there is no better platform to gather a worldwide audience of people that share a common interest. Server admins just need to invest a lot of time to ensure the community receives the right amount of moderation. Bad apples need to go while folks are still allowed to engage in a spirited conversation that isn’t stifled by over-moderation. Discord support itself could be better in assisting communities that exist to serve their user base in good faith.

    🏁 Competitors: Twitter Ads, Facebook
  2. Absolutely love this app.

    There used to be bugs every update or so, but they've managed it well. I like chatting with my friends, having a server as my personal calender and task list as well as playing games.

  3. discord is good

20 Telegram Alternatives to Chat With in 2024
You probably know about Discord. It’s a forum-builder with a mix of live streaming tools built in. Created for gamers to share about the games they love plus show off their skills, Discord has some good features. You can chat with other members, create channels, and grow a community.
The 7 best Zoom alternatives in 2024
Discord pricing: Free to use; starts at $2.99/user/month for Nitro Basic, which lets you share larger files—up to 50 MB—and offers cosmetic upgrades like animated avatars and custom video backgrounds.
Source: zapier.com
Top 10 Zoom Alternatives in 2024 — Better Video Conferencing Software
Overall, Discord is your best Zoom alternative if you’re looking for great audio performance. I believe voice communication is where Discord shines. The online lessons I had over Zoom can’t compare to Discord in terms of impeccable audio quality, mostly thanks to the Krisp noise suppression, which made all the difference for me.
Source: pumble.com
The 10 Best Twitter Alternatives if You’re Thinking of Quitting X
Discord presents a unique opportunity to build community, tailor audience experiences with roles, and host live events. Its infrastructure supports the spontaneous creation of sub-communities, allowing for targeted, engaged interactions.
4 Twitter alternatives for brands considering leaving Twitter in 2024
At Unwinnable, we use Discord to connect with our digital magazine subscribers. Since it's limited to subscribers only, there are fewer people to reach out to than on our other channels, but it also has our most dedicated readers. I actually turned to them to figure out what social media channels they use to follow sites like ours.
Source: zapier.com

Social recommendations and mentions

Based on our record, Discord seems to be more popular. It has been mentiond 122 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Discord mentions (122)

  • Things you should do in your dev journey 🖥️👩‍💻
    Collaborate with Others: Join developer communities on platforms like GitHub and Discord to collaborate with fellow developers on projects. Participate in hackathons and coding competitions to work with others in a competitive yet supportive environment. - Source: dev.to / 2 months ago
  • 10 Steps to Build a Top-Tier Discord Server for Your Open Source Community. ✨
    It’s well-established that Discord is a great platform for Developer communities. What’s less established are clear, best practices on how to configure a server from scratch to best serve a community of devs. If you are a community manager or Discord moderator, this blog post aims to give you the definitive guide to getting a working server that will feel welcoming, resourceful, and intuitive for all your... - Source: dev.to / 3 months ago
  • Qilin: A Starter Project Template For Every Open Source Project
    There are no hard and fast rules around this other than remembering to meet your users and contributors where they already are. If you know that they are more likely to hang out on Discord rather than Slack, then having your community channel on Discord is going to serve you well. Some people prefer to keep their communication about a piece of work as close together to the issue and work as possible. One place to... - Source: dev.to / 3 months ago
  • Create a Discord bot with NodeJS
    Discord is a popular instant messaging application. Originally designed for gamers, it has evolved into a versatile space for communities to connect and collaborate in real-time. - Source: dev.to / 3 months ago
  • 4 Inspiring Tips to Think Like a Consultant
    Listening is a skill that we don't practice enough. If you want to think like a consultant, learning to listen is a critical skill. If a consultant solves problems and connects with others to accomplish things for the collective, it only makes sense that gathering the requirements of problems is a highly valuable skill. And while those requirements might be written, most of the variability and detail will come... - Source: dev.to / 3 months ago
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What are some alternatives?

When comparing NICE inContact and Discord, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Slack - A messaging app for teams who see through the Earth!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Element.io - Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.