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NICE inContact VS Upland InGenius

Compare NICE inContact VS Upland InGenius and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Upland InGenius logo Upland InGenius

Upland InGenius CTI software connects phone systems to CRMs, helping create world-class customer experiences and increased agent productivity.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Upland InGenius Landing page
    Landing page //
    2023-01-22

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Upland InGenius videos

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Category Popularity

0-100% (relative to NICE inContact and Upland InGenius)

NICE inContact

Upland InGenius

Communication
100 100%
Communication
0% 0
Call Center Software
87 87%
Call Center Software
13% 13
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Cloud Contact Center
0 0%
Cloud Contact Center
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Upland InGenius

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Upland InGenius Reviews

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What are some alternatives?

When comparing NICE inContact and Upland InGenius, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Agile CRM - Agile CRM (Customer relationship management) features modern CRM with marketing automation, social suite & web analytics, allowing small businesses to sell and market like the Fortune 500.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Intellicon.io - An OmniChannel Contact Center + Help Desk Software Intellicon is  a complete OmniChannel Contact Center + Help Desk Software ideal for Customer Servic

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Call2Kitchen.net - The best call center for restaurants

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