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NICE inContact VS Square for Retail

Compare NICE inContact VS Square for Retail and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Square for Retail logo Square for Retail

Point-of-sale app & set of tools for retail businesses
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Square for Retail Landing page
    Landing page //
    2023-06-15

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Square for Retail videos

+ Add

Introducing Square for Retail

More videos:

  • Review - Square review: Square for Retail Saves the Day!!

Category Popularity

0-100% (relative to NICE inContact and Square for Retail)

NICE inContact

Square for Retail

Communication
100 100%
Communication
0% 0
POS
0 0%
POS
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Payments Processing
0 0%
Payments Processing
100% 100

User comments

Share your experience with using NICE inContact and Square for Retail. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Square for Retail

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Square for Retail Reviews

20 Best Retail Management Software Reviewed for 2024
Square for Retail’s POS app enables businesses to process sales, manage inventory, and track customer data at the point of sale. Square for Retail is a POS solution offered by Square—a popular provider of payment processing tools.
Source: theecommmanager.com
6 Best Retail Management Software 2020
Square is an app-based program and while you can access management and back-end features through a browser, the POS is only accessible through an iPad. Many of the back-end features, like inventory management, are only accessible through the dashboard, not the app. So you will need to use both the app and the browser-based dashboard to access all of Square for Retail’s...
Source: fitsmallbusiness.com

What are some alternatives?

When comparing NICE inContact and Square for Retail, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Heartland Retail - Heartland Retail (previously Springboard Retail) POS software a robust, user-friendly cloud point of sale solution designed for the business of retail. A complete retail management platform built for growing single, multi and franchise brands.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

LS Retail - LS Retail management software solutions & POS systems help retailers, restaurateurs, pharmacies & forecourt businesses worldwide optimize operations & increase revenue.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Square - Square helps millions of sellers run their business-from secure credit card processing to point of sale solutions. Get paid faster with Square. Sign up today!

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