Software Alternatives & Reviews

NICE inContact VS Pinecrow

Compare NICE inContact VS Pinecrow and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Pinecrow logo Pinecrow

Market Research data to Insights at warp speed; Research projects made perfectly simple
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Pinecrow Landing page
    Landing page //
    2023-10-01

Pinecrow is designed to make life easier for Market Researchers through our two flagship solutions:

1) Survey insights: Pinecrow connects with all major survey execution platforms like Qualtrics, FocusVision Decipher and SurveyMonkey to automatically transform your survey response data to a centralized analytical database. Anyone within your organization can use a simple search, just like a Google search engine to find the right data and insights even from surveys that were done several years ago and long forgotten. Researchers can now spend less time in finding and processing data and more time in generating insights. Pinecrow also comes with automatic visualizations, nested crosstabs and guided statistical analysis and supports both quantitative and qualitative data. You can dive deeper on what matters most from each research project, as well as connect the dots across multiple surveys to reveal hidden connections with new insights to inspire action.

2) Survey management: Pinecrow is the only project management solution for Market Research available in the market that helps streamline your processes and projects. You can leverage our curated templates and build your entire survey workflow with just a few clicks. We have all the tools necessary to plan, organize, track and scale your survey workflows and all other market research activities within the same platform. It has never been so easy to manage dependent, overlapping, and unscheduled tasks.

NICE inContact features and specs

No features have been listed yet.

Pinecrow features and specs

  • Secure Collaboration: Yes
  • Encrypted Data Storage: Yes
  • Data Import/Export: Yes
  • Data Synchronization: Yes
  • Visualizations: Yes
  • Statistics & Analytics: Yes
  • Slack integration: Yes

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Pinecrow videos

Survey data to insights at warp speed; Market Research projects made perfectly simple.

Category Popularity

0-100% (relative to NICE inContact and Pinecrow)
Communication
100 100%
0% 0
Insight Management
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Product Information Management

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Pinecrow

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Pinecrow Reviews

We have no reviews of Pinecrow yet.
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What are some alternatives?

When comparing NICE inContact and Pinecrow, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Infotools Harmoni - Cloud-based market research analysis and data visualization

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

KnowledgeHound - Data discovery and visual analytics to create a more agile, customer driven organization

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Pimcore - Pimcore is an award-winning data management and customer experience management software.