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NICE inContact VS Pimcore

Compare NICE inContact VS Pimcore and see what are their differences

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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Pimcore logo Pimcore

Pimcore is an award-winning data management and customer experience management software.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Pimcore Landing page
    Landing page //
    2022-11-26

Pimcore is an open-source software platform used by more than 110 000 companies worldwide. It offers state-of-the-art digital asset management (DAM), product information management (PIM), master data management (MDM), digital experience management (DXP/CMS), multi-channel publishing, and digital commerce. Acclaimed by analysts at Gartner and Forrester, its customers include Fortune 100 companies such as Pepsi, Sony, and Audi. The company's headquarters are in Salzburg, Austria. 
Pimcore’s consolidated platform enables organizations to manage product information, digital assets, digital commerce, and web content in a consolidated setup, thus empowering them with a single ‘trusted view’ of information and delivering a superior product experience to their customers across multiple touchpoints.
What makes Pimcore a great open-source alternative to proprietary, closed-source software is its incredible flexibility, 100% API-driven architecture, composable technology, speed-to-market, plus the momentum of 150+ global solution partners. The Pimcore Platform™ is loved by developers, agencies, and enterprises. For more information, please visit pimcore.com.

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Pimcore videos

+ Add

Pimcore PIM - 2 Minute Demo

More videos:

  • Review - Pimcore, Akeneo Enterprise, Akeneo Community Edition comparison. MDM-PIM systems | kt.team
  • Review - Pimcore Features Overview

Category Popularity

0-100% (relative to NICE inContact and Pimcore)

NICE inContact

Pimcore

Communication
100 100%
Communication
0% 0
Product Information Management
0 0%
Product Information Management
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Digital Asset Management
0 0%
Digital Asset Management
100% 100

User comments

Share your experience with using NICE inContact and Pimcore. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Pimcore

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Pimcore Reviews

WordPress alternatives: Which CMS platform is the best?
To conclude, Pimcore comes out as the winner in this clash. It may still not have a more significant market share or some exclusive WordPress features and plugins, but it wins in every segment. Pimcore is perfect for large companies handling large quantities of data or having several departments work on a single website.
Source: factory.dev
List Of Top 9 Product Information Management (PIM) Software Solution To Integrate Your Product Data
Pimcore PIM software is an open source product information management. It helps you centralize and harmonize all your marketing, sales, and technical product information in a single place. It can handle any type of digital data in acquiring, managing, and sharing across multiple channels.
Source: www.mindstask.com

Social recommendations and mentions

Based on our record, Pimcore seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Pimcore mentions (2)

  • Digital Asset Management
    Also, I have Pimcore up and running on AWS as well too .. https://pimcore.com/en. Source: over 2 years ago
  • What is Pimcore?
    Pimcore, by definition, is an open-source digital experience platform with superb data management capabilities. Source: over 2 years ago

What are some alternatives?

When comparing NICE inContact and Pimcore, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Syndigo Content Experience Hub - Content Experience Hub Your end-to-end solution to collect, create, enrich, manage, syndicate, and analyze all your digital assets, Core Marketing, and Enhanced product content. Request [...]

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Boomi - The #1 Integration Cloud - Build Integrations anytime, anywhere with no coding required using Dell Boomi's industry leading iPaaS platform.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Akeneo - Akeneo is an open-source Product Information Management solution.

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