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NICE inContact VS MicroSIP

Compare NICE inContact VS MicroSIP and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

MicroSIP logo MicroSIP

MicroSIP is a free portable SIP softphone for Windows based on PJSIP stack.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • MicroSIP Landing page
    Landing page //
    2021-10-04

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

MicroSIP videos

+ Add

How to Configure Microsip Desktop Application | SIP Account Configuration with Microsip Software

More videos:

  • Tutorial - How to Configure Microsip Software MICROSIP SOFTPHONE MicroSIP For Callrecording Use MicroSIP
  • Review - Free Portable VOIP Client Microsip Quickstart

Category Popularity

0-100% (relative to NICE inContact and MicroSIP)

NICE inContact

MicroSIP

Communication
81 81%
Communication
19% 19
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and MicroSIP

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

MicroSIP Reviews

10 BEST VoIP Software 2020 | Free & Commercial Voice Over IP Tools
Verdict: As MicroSIP is written in C and C++, there will be minimal possible system resource usage. RAM usage will be less than 5MB. For the voice quality, it supports best voice codecs like Opus@24kHz, G.711 A-Law (PCMA), etc.
Source: www.softwaretestinghelp.com

What are some alternatives?

When comparing NICE inContact and MicroSIP, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Linphone - Linphone is an internet phone or Voice Over IP phone (VoIP).

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Zoiper - Cross-platform VoIP softphone dialer for SIP and IAX systems

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Sipdroid - Free and open-source SIP/VoIP Client

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