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NICE inContact VS Freshdesk Contact Center

Compare NICE inContact VS Freshdesk Contact Center and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Freshdesk Contact Center logo Freshdesk Contact Center

Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Freshdesk Contact Center Landing page
    Landing page //
    2023-09-01

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Freshdesk Contact Center videos

No Freshdesk Contact Center videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to NICE inContact and Freshdesk Contact Center)

NICE inContact

Freshdesk Contact Center

Communication
86 86%
Communication
14% 14
Enterprise Communication
84 84%
Enterprise Communication
16% 16
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Freshdesk Contact Center

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Freshdesk Contact Center Reviews

We have no reviews of Freshdesk Contact Center yet.
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What are some alternatives?

When comparing NICE inContact and Freshdesk Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Freeje - Connect with your clients everywhere with the help of Freeje. We are offering virtual phone numbers, SMS numbers, fax numbers, toll-free numbers, virtual SIM cards for your profession and private phone calls.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Convoso - Call center solution to covert leads faster

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

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