Software Alternatives, Accelerators & Startups

NICE inContact VS eXo Platform

Compare NICE inContact VS eXo Platform and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

eXo Platform logo eXo Platform

Digital workplace solution
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • eXo Platform Landing page
    Landing page //
    2023-05-06

eXo Platform is an all-in-one digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost collaboration and manage company knowledge.

To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more.

Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need.

The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features.

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

eXo Platform videos

eXo Platform en 2 minutes

Category Popularity

0-100% (relative to NICE inContact and eXo Platform)
Communication
75 75%
25% 25
Project Management
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and eXo Platform

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

eXo Platform Reviews

  1. Excellent Collaboration and Communication Tool

    eXo Platform has transformed the way our team collaborates and communicates. The range of tools available, from wikis to discussion forums and activity streams, has made it easier for us to share information and work together on projects. The document management system is particularly effective, allowing us to organize, version, and share documents seamlessly.

  2. Empowering Digital Collaboration with Exo Platform

    Knowledge Management: Encourages knowledge sharing and retention through wikis, forums, and document repositories.

    👍 Pros:    The platform's security measures ensure the protection of sensitive data, while its scalability caters to the diverse needs of organizations of all sizes.
    👎 Cons:    Potential users should be aware of the platform's learning curve, resource requirements, and potential integration challenges.
  3. eXo Platform Delivers Outstanding Features with Exceptional Support

    Utilizing eXo has been truly remarkable. The platform encompasses all the essential features for effective collaboration and communication, and the support from the customer success team has been invaluable in facilitating a smooth transition.


50 Best Computer-Based Training Tools
eXo Platform is open-source digital workplace software that includes a number of collaboration, communication, employee reward, and knowledge management features. It gives employees access to a company’s knowledge base that consists of documents. Employees can directly view compliance documents and learning materials in all popular formats online. The platform also has an...

What are some alternatives?

When comparing NICE inContact and eXo Platform, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Workplace by Facebook - Connect everyone in your company and turn ideas into action.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Communifire - Enterprise Social Collaboration Software

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

HumHub - HumHub is a free social network software and framework built to give you the tools to make teamwork easy and successful.