Software Alternatives & Reviews

NICE inContact VS DreamFactory

Compare NICE inContact VS DreamFactory and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

DreamFactory logo DreamFactory

DreamFactory is an API management platform used to generate, secure, document, and extend APIs.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • DreamFactory Landing page
    Landing page //
    2023-10-09

DreamFactory is an API management platform used to generate, secure, document, and extend APIs. The platform is used within a wide variety of sectors, including banking, auto manufacturing, online gaming, consulting, and government.

Perhaps best known for its API generation capabilities, the platform can generate APIs for 20 databases including MySQL, Microsoft SQL Server, Oracle, and MongoDB, among others. Generators are also available for Excel, AWS S3, email delivery providers, and IoT.

Authentication and security is another core feature. APIs can be authenticated using API keys, Active Directory, LDAP, OAuth, OpenID Connect, SAML 2.0, and Okta. A robust yet convenient set of role-based access controls (RBACs) allow administrators to easily create highly tailored API access rules.

DreamFactory's scripting engine supports PHP, Python (version 2 and 3) and NodeJS. Developers can use the engine to create entirely scripted APIs which incorporate third-party libraries and packages. The scripting engine can also be used to extend existing endpoints, allowing developers to implement API composition, apply data masking and hiding, response transformation, and more.

Recently added features include restricted administrators, API scheduling, API auditing, and API generation connectors for Snowflake, Hadoop, and Apache Hive.

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

DreamFactory videos

No DreamFactory videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to NICE inContact and DreamFactory)
Communication
100 100%
0% 0
API Tools
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
APIs
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and DreamFactory

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

DreamFactory Reviews

7 Best NoSQL APIs
DreamFactory is a great choice for developers or businesses who want to create a quick API to work with a NoSQL database. The process couldn’t be easier. Developers only need to provide the database information, and DreamFactory automatically creates a full-fledged REST API or a SOAP API.

Social recommendations and mentions

Based on our record, DreamFactory seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

DreamFactory mentions (1)

What are some alternatives?

When comparing NICE inContact and DreamFactory, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Postman - The Collaboration Platform for API Development

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

MuleSoft Anypoint Platform - Anypoint Platform is a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

AWS CloudTrail - AWS CloudTrail is a web service that records AWS API calls for your account and delivers log files to you.