Software Alternatives, Accelerators & Startups

NICE inContact VS Dialics

Compare NICE inContact VS Dialics and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Dialics logo Dialics

Call tracking software for call centers, media buying agencies, and enterprises of all sizes.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Dialics Landing page
    Landing page //
    2022-05-10

The platform allows for international call tracking with detailed analytical data regarding each inbound call. Bring your marketing strategy to perfection with the possibility of instant optimization.

Dialics call tracking offers its users different types of virtual phone numbers in 50 countries around the world. Transparent analytics reveals the location of the callers, the ads that generate calls, the keywords requested in the search, and other important information. The insights from the analytics can be used to optimize the campaigns in real time. Additional functionality includes call recording, interactive voice response, call routing, and adding agents to the account. With those features at hand, it is possible to grow from a sole affiliate to a powerful marketing agency. A dedicated team of developers is always ready to assist with any difficulties that may arise.

NICE inContact features and specs

No features have been listed yet.

Dialics features and specs

  • Call Tracking: Yes
  • International Call Tracking (Global) : Yes
  • Call Recording: Yes
  • Spam Blocking: Yes
  • Dynamic Number Insertion: Yes
  • Manage Agents: Yes
  • Call Routing: Yes
  • Call Forwarding: Yes
  • Smart Call Routing: Yes
  • Interactive Voice Response: Yes
  • Call Analytics: Yes
  • Pay Per Call: Yes

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Dialics videos

Dialics Call Tracking

Category Popularity

0-100% (relative to NICE inContact and Dialics)
Communication
100 100%
0% 0
Call Tracking And Analytics
Enterprise Communication
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Dialics

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Dialics Reviews

  1. Excellent for international calls

    We wanted to expand the chain and attract customers from abroad. Dialics assisted us with this process. The service is efficient, and the cost is really fair. International numbers are effective. We really recommend Dialics.

    🏁 Competitors: Ringba, CallRail Support, Aircall
  2. Good results in no time

    We used to have several advertising campaigns in our region, both online and offline. The metrics did not show properly which of them were the most effective. So, we used to waste a lot of money. With Dialics, we received the first clear analytics on the first day and immediately turned off a couple of banners that were useless. We have fewer ads today, but we know precisely how much we spend and how much each lead costs.

    🏁 Competitors: Ringba
    👍 Pros:    Very clear and helpful analytics.
    👎 Cons:    We haven’t noticed any so far
  3. Simple and effective

    We use Dialics to consult people who are likely to become our future clients. With Dialics, we can pair calls, and IVR does not let us leave any calls behind. Dialics has a very clear and intuitive interface. The routine of our call center has become faster with this software.

    🏁 Competitors: Invoca
    👍 Pros:    Intuitive interface, reasonable price for the numbers.
    👎 Cons:    We lack a voice mail option.

Social recommendations and mentions

Based on our record, Dialics seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Dialics mentions (1)

  • Dialics - Call Tracking Platform
    Dialics is an inbound call tracking software for professional pay per call marketers, call centers, media buyers. It helps you measure your campaigns performance and make better marketing decisions. You can personalize the caller experience to increase conversion rates, enhance the customer experience, and ensure that call center agents are focusing on revenue-driving calls. Outperform your competitors marketing... - Source: dev.to / over 2 years ago

What are some alternatives?

When comparing NICE inContact and Dialics, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Callbox - #1 trusted B2B lead generation services company since 2004. Skip the legwork of generating qualified leads, sales appointments or attendees, and go straight to closing deals. Callbox uncovers the best sales opportunities so you don’t have to.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ringba - Enterprise grade call tracking for performance marketers and the Pay Per Call industry. #calltracking #paypercall

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Invoca - Call tracking & analytics software