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NICE inContact VS Click2Coach

Compare NICE inContact VS Click2Coach and see what are their differences

Paycor
Paycor builds HR & Payroll software for leaders, giving them the HR software, personalized support, and expert advice, they need to optimize their business and build winning teams. featured
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Click2Coach logo Click2Coach

Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Click2Coach Landing page
    Landing page //
    2023-09-19

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Click2Coach videos

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Ron Strandin, Click2Coach Cloud

Category Popularity

0-100% (relative to NICE inContact and Click2Coach)

NICE inContact

Click2Coach

Communication
95 95%
Communication
5% 5
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Click2Coach

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Click2Coach Reviews

Best Call Center Software: The Complete List (2020 Update)
Envision's Click2Coach solution helps with the training of the agents in your business. They use real customer interaction scenarios to help develop your agents to effectively handle calls as well as providing ongoing coaching to make them highly engaged.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing NICE inContact and Click2Coach, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

SIP3.IO TAPIR - VoIP troubleshooting, customer experience, and network performance management

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

CloudCall - Communication software for your CRM

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