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NICE inContact CXone VS Google Voice

Compare NICE inContact CXone VS Google Voice and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Google Voice logo Google Voice

Google Voice gives you one number for all your phones, voicemail organized in an email format, free...
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Google Voice Landing page
    Landing page //
    2021-09-12

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Google Voice videos

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Why I Use Google Voice

More videos:

  • Tutorial - Google Voice Tutorial 2019 - Quick Start
  • Review - Google Voice Review

Category Popularity

0-100% (relative to NICE inContact CXone and Google Voice)

NICE inContact CXone

Google Voice

Communication
15 15%
Communication
85% 85
Employee Scheduling
100 100%
Employee Scheduling
0% 0
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

Share your experience with using NICE inContact CXone and Google Voice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact CXone and Google Voice

NICE inContact CXone Reviews

We have no reviews of NICE inContact CXone yet.
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Google Voice Reviews

10 Best Business VoIP Phone Services for Small Businesses (2020)
Google Voice is a flexible business phone service. However, it has fewer options when compared to a fully virtual phone system. It’s handy for smart phone users and business owners using devices that support Google products.
Source: www.isitwp.com
Compare 5 Best Virtual Phone Number Providers for Your Businesses in 2018
Google voice is a known name in this field which provides call forwarding, dialing and voice-mail services. It was established by Google on March 11, 2009. It provides U.S based telephone number from which the user can choose an arsenal of numbers in their selected locality absolutely free. Almost all calls made from U.S and Canada to each other is free. You can use Google...
Source: www.digifloor.com

Social recommendations and mentions

Based on our record, Google Voice seems to be more popular. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact CXone mentions (0)

We have not tracked any mentions of NICE inContact CXone yet. Tracking of NICE inContact CXone recommendations started around Mar 2021.

Google Voice mentions (20)

  • Need help with phone bill
    If you can post this you can use https://voice.google.com/about . Call them and tell them , you need to wait to the next pay day to pay your phone bill and be able to accept text messages. Source: 9 months ago
  • I’m frustrated with GV, calling issues
    Have you tried connecting via the Google Voice website on a PC to see if you're having the same issues? Source: 11 months ago
  • What do I do if a cute stranger asks for my number?
    Get yourself a Google voice phone number! Then you can give out that number and have it forward calls to your real number and preserve some anonymity. Source: about 1 year ago
  • Kik is the absolute worst - here's what's better
    You can be completely anonymous by using a google voice number to sign up: https://voice.google.com/about. Source: over 1 year ago
  • Fake mobile numbers?
    This one but idk if it works for OP's problem. Source: over 1 year ago
View more

What are some alternatives?

When comparing NICE inContact CXone and Google Voice, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

TextNow - TextNow is a mobile virtual network operator (MVNO) that provides a free phone service to users by using other cellular networks coverage.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

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