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NICE inContact CXone VS Skype

Compare NICE inContact CXone VS Skype and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Skype logo Skype

Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Skype Landing page
    Landing page //
    2023-10-07

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Skype videos

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How to use Skype - Beginners Guide

More videos:

  • Review - How does Google Duo compare to Skype and Facetime?
  • Tutorial - How to Use Skype

Category Popularity

0-100% (relative to NICE inContact CXone and Skype)

NICE inContact CXone

Skype

Communication
3 3%
Communication
97% 97
Employee Scheduling
100 100%
Employee Scheduling
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact CXone and Skype

NICE inContact CXone Reviews

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Skype Reviews

20 Telegram Alternatives to Chat With in 2024
You can use Skype for messaging, including things like emojis and reactions. But the real strength of Skype is its calling features. It can do video calling and screen sharing between devices, but it also has a landline calling feature (for a price), meaning you can do both chats and old-school phone calls.
Source: www.mightynetworks.com
The 7 best apps you can use as a WhatsApp alternative
Part of Microsoft's office productivity suite, Skype has always had something of a business focus, so it might not spring to mind for casual users. It's a full-featured communication app, though, and suitable for both work and recreation. As you'd expect, it can easily do voice, video, and text chats, as well as exchange files. Thanks to a variety of plug-ins, you can record...
Source: www.businessinsider.com
8 Tools You Need For Working Remotely in 2022
We use Google Meet because it’s free. Zoom, on the other hand, requires a fee for sessions longer than 40 minutes. And Skype is already obsolete and constantly glitches.
Source: hackernoon.com
Top 5 Skype Alternatives that you can Switch in 2021
Skype has been existing in the market for many years with once in a blue moon adapted feature updates. Few businesses continued with Skype adjusting to it just because they are used to it neglecting the fact that there are few best and better Skype alternatives in the market.
Source: www.troopmessenger.com
18 Best Discord Alternatives 2020 | Expert Reviews
Skype is one of the most usable Discord alternatives available. It allows you to have one-on-one as well as group chats. You can use the audio call or video chat options available, along with an option to share your screen. Skype has a very basic user interface, so it hardly requires any time to get your hands around the software and get fluent with it. It allows users to...
Source: solutionsuggest.com

What are some alternatives?

When comparing NICE inContact CXone and Skype, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

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