Software Alternatives, Accelerators & Startups

NetBox VS Freshservice

Compare NetBox VS Freshservice and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

NetBox logo NetBox

NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • NetBox Landing page
    Landing page //
    2023-09-15

It encompasses the following aspects of network management:

IP address management (IPAM) - IP networks and addresses, VRFs, and VLANs Equipment racks - Organized by group and site Devices - Types of devices and where they are installed Connections - Network, console, and power connections among devices Virtualization - Virtual machines and clusters Data circuits - Long-haul communications circuits and providers Secrets - Encrypted storage of sensitive credentials

  • Freshservice Homepage
    Homepage //
    2024-05-06

NetBox features and specs

  • Open Source
    NetBox is open-source software, which means you can use and modify it freely without having to pay for a license. This can significantly reduce costs and allows for customization according to specific needs.
  • Comprehensive IPAM and DCIM
    NetBox includes both IP Address Management (IPAM) and Data Center Infrastructure Management (DCIM) functionalities, offering a single platform to manage diverse aspects of network infrastructure.
  • Extensible via API
    NetBox provides a robust API that allows integration with other tools and systems, enabling automation and enhanced functionality through scripting and third-party applications.
  • User-Friendly Interface
    The web-based user interface is intuitive and easy to use, even for those who may not have extensive experience with network management tools.
  • Active Community and Support
    NetBox has an active community of users and contributors, which helps in quickly addressing issues, sharing knowledge, and contributing to the continuous improvement of the software.

Possible disadvantages of NetBox

  • Initial Setup Complexity
    The initial installation and configuration of NetBox can be complex and time-consuming, potentially requiring a good understanding of Python, PostgreSQL, and other dependencies.
  • Resource Intensive
    As a web-based application, NetBox can be resource-intensive, requiring a capable server environment to run efficiently, which might not be suitable for very small-scale deployments.
  • Steeper Learning Curve
    Despite its intuitive interface, the broad set of features and functionalities might overwhelm new users, leading to a steeper learning curve.
  • Limited Built-in Reporting
    NetBox has limited built-in reporting capabilities, which might necessitate additional tools or custom reports to meet specific reporting needs.
  • No Built-in Alerting
    NetBox does not have built-in alerting mechanisms for tracking changes or unusual activities, so additional monitoring and alerting systems may be required.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Analysis of NetBox

Overall verdict

  • Yes, NetBox is considered a good tool for managing complex networks and data centers. Its strong community support and continuous development contribute to its robustness and reliability in production environments.

Why this product is good

  • NetBox is a popular open-source tool for network automation and management, favored for its comprehensive features such as IP address management (IPAM), data center infrastructure management (DCIM), and its extensibility through plugins and a REST API. It provides a user-friendly web interface and is highly customizable, making it suitable for various network configurations and workflows.

Recommended for

    NetBox is recommended for network engineers, system administrators, data center managers, and IT professionals who need an effective solution for managing IP addresses, network devices, and cabling infrastructure in medium to large-scale operations. It is particularly advantageous for those looking for an open-source option with a strong community backing.

NetBox videos

Accessing NAPALM via the NetBox API

More videos:

  • Review - Network to Code NetBox with Jeremy Stretch and John Anderson
  • Tutorial - Netbox Global Review- How To Earn Money Browsing The Internet

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to NetBox and Freshservice)
Monitoring Tools
52 52%
48% 48
Project Management
0 0%
100% 100
Log Management
100 100%
0% 0
IT Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NetBox and Freshservice

NetBox Reviews

11 NetBox Alternatives
NetBox is a resource modeling application that is specially designed to automate networks and empower network engineering as well. It manages all the needs of networks and works under the license of Apache 2.
The 10 Best IP Address Management Tools for Linux
NetBox is certainly one of the best open-source IPAM solutions reviewed by our editors. It comes with a simple but elegant user interface that packs a serious punch in terms of functionalities. NetBox was initially developed by the network engineering team at DigitalOCean and has since evolved into a full-fledged IP management application. It is very popular among...
12 Open Source/Commercial Software for Data Center Infrastructure Management
NetBox is an open-source IP address management and data center infrastructure management platform, which was created by the network team at DigitalOcean to store the information about your networks, virtual machines, inventories, and many more.
Source: www.tecmint.com
Best IP Address Management Tools for Linux
NetBox is an open-source web based IP address management and data center infrastructure management application. It was developed more particulary to address the requirements of network and infrastructure engineers.
Source: www.tecmint.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, NetBox should be more popular than Freshservice. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NetBox mentions (21)

  • Share your greatest free tools
    Netbox. https://netbox.readthedocs.io/en/stable/ Your “Source of Truth” for your network. NetBox is an infrastructure resource modeling (IRM) application designed to empower network automation. Initially conceived by the network engineering team at DigitalOcean, NetBox was developed specifically to address the needs of network and infrastructure engineers. NetBox is made available as open source under the Apache... Source: about 3 years ago
  • What do you use to track disks and other hardware?
    Currently we are using [SnipeIT](https://snipeitapp.com/) to track our disks, hardware and machines, and [Netbox](https://netbox.readthedocs.io/en/stable/) to track physical layout and locations. Source: about 3 years ago
  • What does a longer career related to computing infrastructure look like?
    You might find it educational/interesting to have a look at Netbox. It's a fairly well respected piece of software that manages network hardware and configuration. Source: about 3 years ago
  • How does proper documentation look like?
    You could take a look at netbox . It’s a little hard to set up at first but worth it in the end IMO. Source: about 3 years ago
  • Web Application That Shows Switch Ports Mapping
    However I'd suggest that Netbox is the more modern and functional solution to this problem. Source: about 3 years ago
View more

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing NetBox and Freshservice, you can also consider the following products

phpIPAM - phpipam is an open-source web IP address management application (IPAM).

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

Basecamp - A simple and elegant project management system.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

Redmine - Flexible project management web application