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Modoboa VS HelpScout

Compare Modoboa VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Modoboa logo Modoboa

Modoboa is a mail hosting and management platform including a modern and simplified Web User Interface.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Modoboa Landing page
    Landing page //
    2022-08-05
  • HelpScout Landing page
    Landing page //
    2023-07-14

Modoboa

Website
modoboa.org
Pricing URL
-
$ Details
-
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Modoboa videos

+ Add

Mailserver auf Linux vServer (OpenVZ) installieren - Modoboa

More videos:

  • Review - #52 Modoboa - Eigenen Mailserver installieren
  • Tutorial - How To Set Up a Mail Server with Modoboa on Ubuntu 20.04

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Modoboa and HelpScout)

Modoboa

HelpScout

Email
100 100%
Email
0% 0
Customer Support
0 0%
Customer Support
100% 100
Self-hosted Email
100 100%
Self-hosted Email
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Modoboa and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Modoboa and HelpScout

Modoboa Reviews

15 Best iRedMail Alternatives 2021
You don’t have to worry about data security because Modoboa routes your mail services through secure server connections and certificates like POP3, SMTP, IMAP, TLS, and SSL. With Modoboa’s easy-to-use administration dashboard, you can manage all your mail accounts, aliases, and domains.
Source: rigorousthemes.com
15 Best Email Hosting for Small Business (2019)
Modoboa is a free and open source email hosting and management platform that support SMTP, IMAP/POP. It is written in Python and released under ISC license.
Source: blog.runcloud.io
3 Awesome Complete Open Source Mail Servers Solutions For Linux and UNIX servers
Modoboa is a mail hosting and management platform including a modern and simplified Web User Interface. It provides useful components such as an administration panel or a webmail. Modoboa integrates with well known software such as Postfix or Dovecot. A SQL database (MySQL, PostgreSQL or SQLite) is used as a central point of communication between all components. It is...
Source: www.cyberciti.biz

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Modoboa should be more popular than HelpScout. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Modoboa mentions (6)

  • I don't know how I feel about email
    Setting it up from scratch is extremely annoying but there are foss solutions which manages everything mentioned and more, you only need to install & add the specified DNS records. Modoboa does a great job at this: https://modoboa.org/en/ > Also apparently there's no real way to migrate between email servers either This seems false (unless I'm misunderstanding), you can just setup a second mailserver, change DNS... - Source: Hacker News / 11 months ago
  • Modoboa Failed
    I did ask over the Form on their website. Source: about 1 year ago
  • Alternative to free Yandex Email Hosting
    Or an open source mail server like https://modoboa.org/en/. Source: about 1 year ago
  • Just finished migrating my old tower servers to a Kubernetes cluster on my new rack!
    For receiving email, I use Modoboa, but I am planning on moving the backend to Docker Mailserver. I usually reply with a Gmail address though. Until I get the email server configured to send emails through something like Sendgrid. Source: over 1 year ago
  • After self-hosting my email for twenty-three years I have thrown in the towel
    Modoboa? https://modoboa.org/en/ I was skeptical about running a mailserver but a friend set up a few mailboxes with Modoboa and so far it's going better than expected. (Mostly we just needed a mail relay.). - Source: Hacker News / over 1 year ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Modoboa and HelpScout, you can also consider the following products

mailcow - An open source mailserver suite.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mail-in-a-box - Mail-in-a-Box provides webmail and an IMAP/SMTP server for use with mobile devices and desktop mail software and also includes contacts and calendar synchronization.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iRedMail - A fully fledged, free email server solution, an open source project (GPL v2).

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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