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HelpScout VS Mail-in-a-box

Compare HelpScout VS Mail-in-a-box and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Mail-in-a-box logo Mail-in-a-box

Mail-in-a-Box provides webmail and an IMAP/SMTP server for use with mobile devices and desktop mail software and also includes contacts and calendar synchronization.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Mail-in-a-box Landing page
    Landing page //
    2023-04-21

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Mail-in-a-box videos

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Setup and Install your Email server easily with this Free, Open Source Option - Mail-In-A-Box.

More videos:

  • Review - Mail-in-a-Box Setup Guide (v0.16 - January 2016)
  • Review - Setting up your own mail server with Mail-In-A-Box

Category Popularity

0-100% (relative to HelpScout and Mail-in-a-box)

HelpScout

Mail-in-a-box

Customer Support
100 100%
Customer Support
0% 0
Email
0 0%
Email
100% 100
Help Desk
100 100%
Help Desk
0% 0
Self-hosted Email
0 0%
Self-hosted Email
100% 100

User comments

Share your experience with using HelpScout and Mail-in-a-box. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Mail-in-a-box

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Mail-in-a-box Reviews

15 Best Email Hosting for Small Business (2019)
Mail-in-a-Box is an open source software bundle that make it easy to turn a cloud server into your own email server for multiple domains.
Source: blog.runcloud.io

Social recommendations and mentions

Based on our record, Mail-in-a-box seems to be a lot more popular than HelpScout. While we know about 116 links to Mail-in-a-box, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Mail-in-a-box mentions (116)

  • Ask HN: Do you run your own DNS servers?
    Mail-In-a-Box (MIAB)[1] comes with a built in nameserver. I think you may use it as a standalone DNS even for the domain names whose email is not managed by MIAB. Not sure about any benefit of doing it this way though. [1] https://mailinabox.email. - Source: Hacker News / 15 days ago
  • Ask HN: Self Hosting an Email Server?
    I've been using https://mailinabox.email on a small VPS where I host a few other websites and projects. I'd recommend it for the management aspect: It has backup scripts and a UI for let's encrypt and dns entries. - Source: Hacker News / 4 months ago
  • Sandstorm, Tempest, and the Future
    I don't see why we are a long way away. At the sandstorm end, we need to get to the point, where all updates (of both sandstorm and the apps) on the user machine are automatic. Much like they are automatic on various OSes (mobile OSes in particular but also MacOS/Windows). This is not impossible if a single OS like Debian-testing is targeted. Mailinabox [1] almost does it. They target Ubuntu stable, and upgrades... - Source: Hacker News / 8 months ago
  • [advice needed] - Selfhosted Mail Server
    If you have a better solution, for example a good provider who offer agency packages which allows many domains and there is no catch, for example very small disk space, then hit me right away. Otherwise, please share your experience with hosting your own mail service. I found https://mailinabox.email/ and https://www.iredmail.org/ for example, but never had any experience with neither of them. Source: 11 months ago
  • what to use for self hosting email
    Mailinabox.email works great on a basic vps. Source: 12 months ago
View more

What are some alternatives?

When comparing HelpScout and Mail-in-a-box, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

mailcow - An open source mailserver suite.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iRedMail - A fully fledged, free email server solution, an open source project (GPL v2).

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Modoboa - Modoboa is a mail hosting and management platform including a modern and simplified Web User Interface.

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