Software Alternatives & Reviews

Microsoft Forms VS ChatWoot

Compare Microsoft Forms VS ChatWoot and see what are their differences

Microsoft Forms logo Microsoft Forms

Simplistic surveys by Microsoft.

ChatWoot logo ChatWoot

Open-source omnichannel customer engagement platform
  • Microsoft Forms Landing page
    Landing page //
    2023-03-27
  • ChatWoot Landing page
    Landing page //
    2023-09-01

ChatWoot

$ Details
freemium $19.0 / Monthly (per agent)
Platforms
REST API Browser iOS Android

Microsoft Forms features and specs

No features have been listed yet.

ChatWoot features and specs

  • Live Chat & In-App-Messaging: Yes
  • Live Chat Support: Yes
  • Twitter: Yes
  • Facebook handles monitoring: Yes
  • Canned Response: yes
  • Team Collaboration: Yes
  • @Mentions: yes
  • Tags: yes

Microsoft Forms videos

Review of Microsoft Forms Pro 2019 • Office 365 Survey Solution

More videos:

  • Review - Introducing Microsoft Forms Pro
  • Review - Microsoft Forms Pro | Business Applications April 2019 Release

ChatWoot videos

Chatwoot - Product Walkthrough

Category Popularity

0-100% (relative to Microsoft Forms and ChatWoot)
Form Builder
100 100%
0% 0
Customer Support
0 0%
100% 100
Surveys
100 100%
0% 0
Live Chat
0 0%
100% 100

User comments

Share your experience with using Microsoft Forms and ChatWoot. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Forms and ChatWoot

Microsoft Forms Reviews

  1. My home inspection form software review of microsoft forms builder

    This is my review of microsoft forms builder used as a home inspection software.

    As a home inspector, I was trying to use Microsoft forms builder as a gathering information tool through surveys as it is an essential part of understanding the needs and preferences of customers and employees, as well as property investors and homeowners.

    There is evidence that customer satisfaction surveys increase customer engagement by differentiating your brand and showing that you care about yourself. Similarly, employee surveys are essential to measuring internal engagement within organizations. This underscores the need for robust tools that effectively report survey/survey responses in a measurable way so that results can facilitate decision-making. That's where MS Forms comes in. With an easy-to-use interface, Forms lets you create short surveys or develop surveys for free as part of the Office 365 suite of applications. While there are other third-party alternatives, such as SurveyMonkey, that have survey and query capabilities, Forms is free under the Office 365 subscription.

    The advantage of Forms is that it offers more seamless integration with other Microsoft applications. In the past, Microsoft had InfoPath, which had the same goal but was more complex to design and start.

    One of the features of Forms to note is Dynamic Customer Voice 365. It's a business feedback management application built into Forms that allows easy tracking of customer measurements by introducing real-time survey data into customer records. It comes with project management capabilities that allow you to gather multiple surveys with similar metrics to simplify analysis, so you can understand how customers see your services. Important: You'll need a paid license to access Dynamic 365 Customer Voice, but it's available for a free 30-day trial.

    From a management perspective, Forms enables business leaders to understand the needs and productivity of employees quickly and effectively. For example, ITW's management team used forms to check with employees during the pandemic. It has been invaluable in providing information and measures on productivity, well-being and assessing employees' remote work needs (e.g., need for office equipment and stationery). This form builder allows any device to connect and contribute to a continuous live survey, with results dynamically visible on the backend, so employees can respond to surveys at a company-wide virtual meeting. The management team can then visualize these responses as they arrive and respond live, creating a more conversational feeling, even in a remote environment.

    Engaged employees are 27% more likely to report "excellent" performance. (Source: Gallup) Microsoft Planner Productivity monitoring and task management are an integral part of inter-team organizational alignment; there is evidence that a work environment where employees feel connected when working on projects increases engagement and productivity. Microsoft Planner is a comprehensive task and work management solution that allows teams to stay connected throughout a project, manage their time and organize. The planner allows you to set up due date notifications so that team members receive reminders about the due date, which maintains connectivity and increases responsibility for tasks. In addition, one of the planner's new features allows you to announce tasks in Teams so users can discuss them in the Team channel.

    Other apps I have reviewed like Monday.com or Smartsheet</a" may provide similar features, but being part of the Microsoft 365 suite, Planner can easily be integrated with other applications on the platform. And of course, the value you get from a free app in Planner far exceeds the cost of payment for any third-party application.

    All in all, personally, I think I have wasted enough time on non specialized form builders until I stumbled upon nSpek. It truly changes the game of home inspections for a... home inspector :D

    You can check out more reviews of inspection software I was able to find, so that you can dive much deeper into the whole software comparison as a property manager.

    🏁 Competitors: nSpek, ProntoForms, Google Forms

27 Best Typeform Alternatives In 2022 (Free & Paid)
When it comes to choosing a Typeform alternative, you might be looking for the one that can be easily integrated with Excel. Microsoft Forms can do this, and it’s a tremendous online form tool too.
The 11 Best Online Form Builder Apps in 2019
Adding questions to Microsoft Forms is fast and simple: add a question, choose the answer format, and type in your questions and response options. And while Microsoft Forms doesn't offer some of the response types you'll find in Google Forms—it doesn't allow respondents to upload files, for example—it does have response types you won't find in Google Forms, like Net Promoter...
Source: zapier.com

ChatWoot Reviews

We have no reviews of ChatWoot yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Microsoft Forms should be more popular than ChatWoot. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Forms mentions (16)

  • MS Forms: Employee to send form and recieve results on his email depending on which employee emails the form (dynamic)
    When you use the word ‘form’ in a Microsoft context, readers including myself may assume you are talking about Microsoft forms on https://forms.office.com. Source: 11 months ago
  • How does your company do its IT Onboarding?
    Make a Microsoft Forms that they have to fill out. Set it to email you when it's completed. Tell people that they have to fill it out properly or they can't have access to anything. The last thing they had before I got here was on PAPER... ISYN. Source: about 1 year ago
  • Microsoft Forms are constantly refreshing and logging out
    You can get to forms.office.com but when you open any form to edit it just constantly refreshes and then kicks you back to a login screen. Source: about 1 year ago
  • How To Create A Fillable Form In Sharepoint Office 365?
    Or just use Microsoft Forms, available at https://forms.office.com. Source: about 1 year ago
  • Easiest Way to Collect Data from Many People at an Organization
    Could you send out a forms link and then collate the data? Source: about 1 year ago
View more

ChatWoot mentions (5)

  • All in One Chat Client
    You can use Chatwoot for Email, WhatsApp, Telegram, FB, and add custom channels. chatwoot.com. Source: about 1 year ago
  • I charge €500+ a month for hosting webshops | Here's my business model to DRASTICALLY scale everything and build my own server park 😌
    I'll not start marketing for hosting though. Rather a strategy is to setup and maintain open source apps - such as https://chatwoot.com - and offer, in this case, a chat for webshops and websites for €29 a month. The idea here is to get a foot in the door of the customer, and up sell them not only more open source services but offer them hosting at a point where trust has been established :). Source: over 1 year ago
  • Create a Fully Open Source Next.js Ecommerce Store with Live Chat using Chatwoot
    Chatwoot is an open source customer engagement platform that lets you add live-chat support to websites and apps. With Chatwoot’s live-chat on your store, customers are able to get fast and real-time responses for their inquiries thus providing a seamless shopping experience. - Source: dev.to / almost 2 years ago
  • Integrating Live Chat to Your WordPress, Shopify or Webflow Site Has Never Been this Easy!
    To create an account, visit this link: https://chatwoot.com to get started. The registration is very straightforward. Create an account and then verify your email. - Source: dev.to / over 2 years ago
  • Show HN: Open-source conversational platform and unified messaging APIs
    We have been using Chatwoot (https://chatwoot.com/) - an open source solution for customer messaging. Great to see all the open source project. How are you differentiating Airy? - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing Microsoft Forms and ChatWoot, you can also consider the following products

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Forms - Simple web forms from Google.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.